DELIVERING TO YOU
PORTSMOUTH POSTCODE ‘PO5′ SOUTHSEA
Home boy – you can save yourself some money and walk to the store! Use our ‘Click&Collect Button at the checkout, and get some fresh air. We will e mail you when your ‘Crate’ order is ready to collect.
UNITED KINGDOM AND THE REPUBLIC OF IRELAND
Rest assured that you are buying from a truly independent business here. The person that is processing your order, may have been selling records or cooking pies or both just minutes before. We do not have a national distribution centre or someone that can check our many e mail inboxes 24 hours, seven days a week. What we do have is a dedicated team of staff that will always do their very best for you.
We want to lower your expectations now, and ask you to stay chilled. It’s really understand that you want it that bad and we will get your prized item out to you as soon as humanly possible, but we may have to wait for that pie to cook first.
Because of the limited nature of Vinyl records, archive stock may not be available right away or it may take a while for us to source it. We will keep you up to date regardless.
With New Release dates, we will do our very best to get this title as near to release date as possible. In the event that the title is delayed, moved or our suppliers have problems, we will notify you, and give you a rough estimate. Sometimes these things are out of control, and ask you to be patient with us. We aren’t quite evil Amazon. We will really try our best to get the record to you on release day though! We are also known to include a gift or two if the items are going to be late J
For shipping times, see options at the checkout. We will let you know of any problems or hold ups straight away basically.
We are unable to ship any orders on Sundays or public holidays.
If you purchase a mixed ‘crate’ of already released LP’s and new Release titles – we will typically hold your box until the last item is released. You can ask us to ship individually, but this may include other costs. Contact us at firstname.lastname@example.org for more info.
We take a walk to the local post office once a day to send these items to you. All the goods we send will be sent registered post and wrapped as carefully as possible. And expect a surprise or two in the box.
We also aim to recycle any packaging, and are really ethical creatures.
EUROPE AND THE REST OF THE WORLD
Wow – we are amazed that you have heard about us, we must be doing as good thing. Thank you for your interest and we are pretty sure we can ship to you. First of all, we may need to get quotes and things, so please e mail email@example.com let us know what you are interested in, and what
country you live in – and we’ll come back to you with an overall quote which will cover insurance.
We also use Payl.me if that helps.
Ahhh man, that’s a shame – you want to return it. We are sorry for the inconvenience. First of all, can you please e mail firstname.lastname@example.org and let us know why it’s no good to you?
Wait for a reply from us before sending it back, we are sure there’s a good reason, but it’s nice to know beforehand.
Then, when you have got the go ahead, please post the item back to us at Pie&Vinyl towers:
59 – 61 Castle Road
We would suggest that when you return your damaged/doesn’t fit item, you consider shipping them via a trackable and insured method. We can’t afford to accept responsibility for a no show, and it means someone else won’t be able to enjoy the product.
Also, please include a small note stating why you have returned this, and what you would like to happen next, along with your personal details. It’s old school that way.
All the fine clothing must be returned to us in a sound re-sellable condition, so we can sell on to someone who will love it.
We must be notified here of your return within 10 days from the date you received the item.
We may not be able to refund your item, so if you have any questions please get in touch. We can answer anything you need to know, to help you make sure that your purchase is exactly what is required.
Thanks so much for supporting Pie&Vinyl, and wearing our brand. We are an independent record shop, that sells pies – and you have helped us to provide our most excellent original experience to others.